Shipping & Returns

Shipping

• Free US shipping on orders over $50 — no code needed.
• Orders under $50 ship at a flat $4.95.
• Orders are packed and dispatched within 1–2 business days. Every order ships tracked; you'll get the tracking link by email the moment the label is created.
• Typical US delivery: 3–6 business days after dispatch. International delivery times vary by destination.

Returns & Exchanges

• 30-day money-back guarantee. Not feeling the sound or the fit? Start a return within 30 days of delivery for a full refund of the product price.
• Products should be returned complete (buds, case, cables, tips) and in reasonable condition — normal signs of listening are fine.
• Exchanges for a different color or model are free within the same 30-day window.

Warranty

• Every earsole product carries an 18-month warranty against manufacturing defects — batteries included.
• If something fails under warranty we'll replace it or refund it, your pick. Contact us with your order number and a short description; claims are answered within 48 hours.

Questions? Reach us any time via the contact form — a real person replies.